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The One-Stop-Shop (OSS) Network

The European Infrastructure Managers (IM) have signed an agreement on a common sales and marketing organisation for international infrastructure capacity called RailNetEurope (RNE).

These Infrastructure Managers have set up One Stop Shops (OSS) working as a network of customer contact points within the framework of RNE. For international path requests, the customer needs only to contact one of these OSS, which will initiate the whole international path allocation process.
The contacted OSS will in close cooperation with the concerned IM

  • offer the customer support and information on the full product and service range of the Infrastructure Managers
  • supply all the information required to gain access to the infrastructure of any Infrastructure Manager participating in RNE
  • handle requests for any international train path within RNE
  • make sure that requests for the next timetable period are duly taken into account in the yearly timetabling process
  • provide train path offers for the whole international journey

Each OSS is part of the international network which aims at making network access for customers as simple as possible. The OSS also provides information on infrastructure charges and train movements including quality monitoring.

In line with its motto "one face to the customer", the OSS provides competent and efficient assistance across all borders, based on transparent, confidential and non-discriminatory procedures.

You will below find a list of OSS contacts.

  
   
   
Choose the country:  

Austria Belgium Bulgaria Croatia Czech Republic Denmark Finland France Germany Great Britain Greece Hungary Italy Luxembourg Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland 		 
   
   
Austria/Hungary
 

Oskar Pichler

Austria

Raab-Oedenburg-Ebenfurther Eisenbahn AG/
Györ-Sopron-Ebenfurti Vasut-Zrt. (RAABERBAHN / GYSEV)
Bahnhofplatz 5
A-7041 Wulkaprodersdorf

Hungary
Györ-Sopron-Ebenfurti Vasut Zrt.
Mátyás király utca 19
H-94000 Sopron


Phone: +43 2687 62 224 117
Fax: +43 2687 62 224 9117
E-Mail: oss@raaberbahn.at
Austria
 

Sylvia Mikula

ÖBB Infrastruktur Betrieb AG
Elisabethstrasse 9
A – 1010 Wien
Phone: +43 1 93000 33480
Fax: +43 1 93000 25480
E-Mail: oss.austria@oebb.at
 
   
   
Belgium
 

Claude Gotfroi

Infrabel, SA Under public law
Rue Bara 110
B-1070 Brussels
Phone: +32 2 525 37 47
Fax: +32 2 525 90 63
E-Mail: oss-rne@infrabel.be
Bulgaria
 

Tihomir Trifonov

National Railway Infrastructure Company (NRIC)
110, Maria Luiza Blvd.
BG - 1233 Sofia
Phone: + 359 2 932 60 31
Fax: + 359 2 932 22 66
E-Mail: t.trifonov@rail-infra.bg
 
   
   
Croatia
 

Biserka Keller

HZ Infrastruktura d.o.o.
Mihanoviceva 12
HR - 10000 Zagreb


Phone: ++385 1 45 77 939
Fax: ++385 1 378 28 11
E-Mail: biserka.keller@hznet.hr
Czech Republic
 

Marek Neustadt

Ceské dráhy, a.s.
Nábrezi L. Svobody 1222/12
CZ-110 15 Praha
Phone: +420 972 233 264
Fax: +420 972 232 619
E-Mail: oss@szdc.cz
 
   
   
Denmark
 

Alex S. Nielsen

Banedanmark (Rail Net Denmark)
Amerika Plads 15
DK-2100 Copenhagen
Phone: +45 82 27 24 62
Fax: +45 27 11 83 10
E-Mail: asn@bane.dk
Finland
 

Kaisa-Elina Porras

Ratahallintokeskus (RHK)
Keskuskatu 8 (P.O. Box 185)
FIN-00100 Helsinki
Phone: +358 20 751 5097
Fax: +358 20 751 5108
E-Mail: rhkoss@rhk.fi
 
   
   
France
 

n.n.


Phone:
Fax:
E-Mail:
France
 

Jean-Michel Gayon

Réseau Ferré de France (RFF)
92, Avenue de France
F-75648 Paris Cedex 13
Phone: +33 1 5394 3333
Fax: +33 1 5394 3822
E-Mail: oss@rff.fr
 
   
   
Germany
 

Harald Heusner

DB Netz AG
Theodor-Heuss-Allee 7
D-60486 Frankfurt/Main
Phone: +49 69 265 31935
Fax:
E-Mail: harald.heusner@bahn.de
Great Britain/France
 

Mostafa El Achhab

The Channel Tunnel Group Ltd
UK Terminal
Ashford Road

Folkestone
UK-Kent CT 18 8xx












Phone: +44 13 03 28 30 46
Fax: +44 13 03 28 20 87
E-Mail: Mostafa.ElAchhab@eurotunnel.com

 
   
   
Great Britain
 

Fiona Dolman

Network Rail
Kings Place
90 Work Way
London
NW1 2EE
Phone: +44 020 3014 4814
Fax: +44 20 7 557 9109
E-Mail: fiona.dolman@networkrail.co.uk
Greece
 

n.n.

EDISY Traffic Directorate
1-3 Karolou str
GR - 104-37 Athens
Phone:
Fax:
E-Mail:
 
   
   
Hungary
 

n.n.

Andrássy út 73-75
1062 Budapest
Hungary

Phone:
Fax:
E-Mail:
Hungary
 

László Pósalaki

VPE Vasúti Pályakapacitás-elosztó Kft.
Bajcsy Zs. út 48
HU - 1054 Budapest

Phone: +36 1 511 72 68
Fax: +36 1 3328025
E-Mail: oss@vpe.hu
 
   
   
Italy
 

Simona Garbuglia

Rete Ferroviaria Italiana SpA (RFI)
Direzione Commerciale
Piazza della Croce Rossa 1
I-00161 Roma
Phone: +39 06 4410 5472
Fax: +39 06 4410 6478
E-Mail: oss@rfi.it
Luxembourg
 

Claude Lambert

Communauté des Transports
Accès Réseau (CdT-AR)
7 place de la Gare
B.P. 640
L-2016 Luxembourg
Phone: +352 26 19 12 22
Fax: +352 26 19 12 29
E-Mail: oss@railinfra.lu
 
   
   
Netherlands
 

Arthur Alderliesten

ProRail B.V.
PO Box 2038
NL - 3500 GC Utrecht
Phone: +31 30 235 9322
Fax: +31 30 235 9474
E-Mail: oss@prorail.nl
Netherlands
 

Esther Romijn

Develsingel 11
3333 LD Zwijndrecht
Phone: 0031 (0)78-6777343
Fax: 0031 (0)78-6777423
E-Mail: oss@keyrail.nl
 
   
   
Norway
 

Britt Jorun Øverstad

Jernbaneverket (JBV)
Norwegian National Rail Administration
Postbox 4350, N - 2308 Hamar
Phone: +47 2245 77 71
Fax: +47 2245 79 99
E-Mail: oss@jbv.no
Poland
 

Jolanta Imieninska

PKP PLK SA
PKP Polskie Linie Kolejowe S.A.
ul. Targowa 74
PL-03-734 Warszawa
Phone: +48 22 47 32 771
Fax: +48 22 47 33 469
E-Mail: oss@plk-sa.pl
 
   
   
Portugal
 

Filipe Gomes de Pina

Rede Ferroviária Nacional, E.P. (REFER)
Rua de Santa Apolónia
P-1100-105 Lisboa
Phone: +351 21 102 2088
Fax: +351 211 022 579
E-Mail: fgpina@refer.pt
Romania
 

George Marcu

CFR Compagnie Nationale des Chemins de Fer Roumains
Bd. Dinicu Golescu 38
RO -010873 Bucuresti 1
Romania
Phone: +40 21 314 25 77
Fax: +40 21 319 25 11
E-Mail: oss@cfr.ro
 
   
   
Slovakia
 

Blanka Ondovcikova

Železnice Slovenskej republiky
Klemensova 8
SK-81361 Bratislava
Phone: +421 2 2029 2886
Fax: +421 2 2029 4090
E-Mail: oss@zsr.sk
Slovenia
 

Joze Lekse

SŽ Slovenske železnice d.o.o.
Kolodvorska 11
SI-1506 Ljubljana
Phone: +386 1 29 12 585
Fax: +386 1 29 14 811
E-Mail: oss@sz-infra.si
 
   
   
Slovenia
 

Zdenko Zemljic

Public Agency for Rail Transport of Republic Slovenia
Kopitarjeva 5
SI-2000 Maribor
Slovenia
Phone: +386 2 234 14 81
Fax: +386 2 234 15 52
E-Mail: zdenko.zemljic@azp.si
Spain
 

Felix Bartolomé

Administrador de Infraestructuras Ferroviarias (ADIF)
Agustín de Foxá s/n
Edificio Puesto de Mando
E-28036 Madrid
Phone: +34 91 300 6006
Fax: +34 91 300 7516
E-Mail: fbartolomea@adif.es
 
   
   
Sweden
 

Hans Wolf

Banverket
Rail Traffic Administration
Jussi Björlings Väg 2
SE-781 85 Borlänge
Tel: +46 243-44 50 00
Phone: +46 243 446 441
Fax: +46 243 445 406
E-Mail: oss@banverket.se
Sweden/Germany
 

Bernd Ruß

Scandlines Deutschland GmbH
Hochhaus am Fährhafen
DE - 18119 Rostock
Phone: +49 (0) 381 54 35 802
Fax: +49 (0) 381 54 35 809
E-Mail: bernd.russ@scandlines.de
 
   
   
Switzerland
 

Rudolf Achermann

BLS AG
Genfergasse 11
Postfach
CH-3001 Bern
Phone: +41 512 20 33 44
Fax: +41 512 20 51 51
E-Mail: onestopshop@bls.ch
Switzerland
 

Rudolf Achermann

Schweizerische Bundesbahnen SBB
Infrastruktur Trassenmanagement
Hochschulstrasse 6
CH - 3000 Bern 65
Switzerland
Phone: +41 512 20 33 44
Fax: +41 512 20 51 51
E-Mail: onestopshop@sbb.ch
 
   
   
Switzerland
 

Christoph Rüegg

Swiss Train Paths Ltd
Schwarztorstrasse 31
CH-3001 Bern
Switzerland
Phone: +41 31 384 20 50
Fax: +41 31 384 20 41
E-Mail: c.ruegg@trasse.ch
 
   
   
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